Six core data protection principles that ensure your personal information always remains safe with us.
All data transmitted between your device and th89 servers is protected by industry-standard 256-bit SSL encryption. Your personal information and financial details cannot be intercepted by any external party.
Your data is stored on secure servers with strict access controls. Only authorised personnel may access users' personal information, and every access is recorded in system logs that are audited on a regular basis.
Th89 never sells, rents, or trades users' personal data to third parties for marketing purposes. Your information belongs to you — we only use it to improve your experience on the platform.
You have full control over your data. Through your account settings, you can update your personal information, manage communication preferences, and request data deletion at any time you see fit.
The th89 Privacy Policy is drawn up in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We operate with full accountability under the data protection laws in force in this country.
In the event of any security incident involving your data, th89 is committed to notifying affected users within a reasonable timeframe and taking immediate action to limit any impact.
At th89, we believe that user trust is the most valuable asset we safeguard. When you choose to join the th89 community, you entrust some of your personal information to us — and we do not take that responsibility lightly. This Privacy Policy is written clearly so you know exactly what happens to your data, from the moment you register to the moment you decide to close your account.
This policy applies to all users of the th89 platform, including those who access it via the official website at th89.vin or through the mobile app available for download from the Download us.
Information We Collect
We collect information you provide directly during the registration process and platform use, as well as information collected automatically through standard tracking technologies. Below is a summary table of the types of data we collect:
| Data Type | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth | Registration & KYC |
| Contact Data | Phone number, email address | Account Registration |
| Financial Data | Bank account number, bank name, e-wallet details | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically upon login |
| Usage Data | Games played, session duration, wagering records | Activity within the platform |
| Communication Data | Support chat records, user feedback | Interactions with our team |
We never collect sensitive information such as passwords in plain text. All passwords are encrypted using a one-way hashing algorithm before being stored in our system.
How We Use Your Data
Every piece of information we collect has a clear and legitimate purpose. th89 uses user data for the following purposes:
- Identity Verification and KYC — to verify that you are a legitimate user and meet the minimum age requirement of 18 years
- Account Management — to create, maintain, and protect your account
- Transaction processing — to accurately and securely process deposits, withdrawals, and bonus payments
- Customer Support — to help resolve any enquiries or issues you encounter
- Fraud prevention — to detect and block any suspicious activity that could compromise your account
- Experience personalisation — to show you promotions and game recommendations more relevant to your interests
- Legal compliance — to fulfil the reporting and investigation obligations required by relevant authorities
We will not use your data for any other purpose without first obtaining your consent.
Information Sharing
Th89 does not sell or disclose your personal data to third parties for their own marketing purposes. However, in the context of normal platform operations, we may share your information with the following parties:
- Payment processors — such as FPX, Touch 'n Go eWallet, and other payment partners who require transaction information to process your deposits and withdrawals
- Gaming service providers — third-party game providers that supply gaming content on the th89 platform, subject to strict confidentiality agreements
- Competent authorities — when required by Malaysian law or a valid court order
- Group companies — th89-affiliated entities for internal operational and quality control purposes
All third parties we work with are required to comply with data protection standards equal to or higher than those we apply ourselves.
Cookies and Tracking Technologies
The th89 platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Analytics cookies — helps us understand how users interact with the platform so we can make continuous improvements.
- Preference cookies — saves your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Data Security
Th89 continuously invests in cybersecurity infrastructure to keep your data safe. Our security measures include:
- 256-bit SSL encryption for all data transmitted between your device and our servers
- An intrusion detection system (IDS) that monitors network traffic 24 hours a day, 7 days a week
- Role-based access control (RBAC) ensuring only authorised personnel can access sensitive data
- Periodic independent security audits to identify and address system vulnerabilities
- Encrypted data backups stored at separate locations for disaster recovery
While we employ the latest security technologies, no system can guarantee absolute 100% security. We encourage users to play an active role by using strong passwords and never sharing their login credentials with anyone.
Your Rights
As a registered th89 user in Malaysia, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the th89 support team via the platform's live chat. We will process your request within the timeframe required under Malaysia's PDPA.
Data Storage
Th89 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records for a defined period to meet legal obligations, resolve any outstanding disputes, and prevent fraud.
Financial transaction data is retained for a minimum of seven years in accordance with Malaysian financial legislation. Login and platform activity data is retained for three years from the date of the last activity. Support team communication records are retained for two years.
Third-Party Links
The th89 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy does not apply to those third-party websites. We encourage you to read the privacy policy of any external website you visit, as we have no control over their data collection practices.
Changes to This Policy
Th89 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other operational reasons. Any material changes will be communicated to registered users via in-platform notifications before the changes take effect.
The "Updated" date at the top of this document will always reflect the latest version. We encourage you to review this page periodically so you stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the th89 support team via:
- Live chat within the platform (available 24/7)
- Support email: [email protected]
- Section FAQ us for privacy-related frequently asked questions
Our Data Privacy Team will endeavour to respond to all enquiries within three business days. For more complex issues, we may require additional time, but we will keep you informed of your case progress on a regular basis.